At Toyverse Store, we’re committed to delivering premium art toy collectibles to our global community of serious collectors. Our shipping and returns policies are designed with the discerning collector in mind, ensuring your limited-edition pieces arrive in pristine condition.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping: $12.95 via DHL or FedEx

  • 10-15 business days after dispatch
  • Recommended for time-sensitive orders
  • Full tracking included

Free Shipping: Available on orders over $50 via EMS

  • 15-25 business days after dispatch
  • Basic tracking included

Note: We currently ship worldwide except to certain Asian countries and remote locations. Delivery times may vary by destination and customs processing.

Returns & Exchanges

We understand condition is paramount for collectors. Our policy ensures fairness while protecting the integrity of limited-edition pieces.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be in original, unopened packaging with all authenticity seals intact
  • Request must be initiated within 15 days of delivery
  • Proof of purchase (order number) must be provided

Final Sale Items (Non-Returnable)

Due to their collectible nature, these items cannot be returned or exchanged:

  • Limited-edition numbered Bearbricks
  • Artist collaborations (Basquiat, Andy Warhol, Frank Kozik series)
  • Plastic Explosives and Popaganda collectibles
  • Items marked “Exclusive” or “Limited Run”
  • Opened Blind Boxes (due to their random nature)

Return Process

Step 1: Initiate Your Return

Email our Collector Support team at [email protected] with:

  • Subject line: “Return Request: [Your Order Number]”
  • Photos of the item showing any damage or defects
  • Reason for return
  • Whether you prefer refund or exchange

Sample Email Template:

Subject: Return Request: #TS2023-XXXX

Dear Toyverse Collector Support,

I would like to request a return for my recent order (#TS2023-XXXX) containing:

– [Product Name]

– [Quantity]

Reason for return: [Please describe] [ ] I would like a refund

[ ] I would like to exchange for: [Product Name]

Attached are photos showing the issue.

Collector Name:

Order Date:

Shipping Address:

Thank you,

[Your Name]

Step 2: Approval & Shipping Instructions

Within 2 business days, we’ll email:

  • Return authorization number
  • Prepaid shipping label (for defective items)
  • Instructions for safe packaging (collectibles require special care)

Step 3: Ship Your Return

Package the item securely in its original protective packaging and include all certificates of authenticity. Ship to:

Toyverse Store Returns
1791 Davis Lane
Denver, CO 80239
USA

Step 4: Processing

Allow 3-5 business days for processing after we receive your return. We inspect all returns to ensure collector-grade condition.

Refund Timeline & Methods

Once approved:

  • Credit Card/PayPal: Refund processed within 3 business days, appears in 5-10 business days
  • Original Payment Method: Refunds are issued to the original payment method only
  • Exchange Items: Shipped via your original shipping method within 3 business days of approval

Exchange Policy

Exchanges are subject to availability for in-stock items only. For rare collectibles that sell out, we’ll contact you to discuss alternatives.

International Returns

Collectors outside the U.S.:

  • You’re responsible for return shipping costs
  • Include all customs documentation
  • Original shipping fees are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect collectible:

  • Document with photos immediately upon delivery
  • Contact us within 48 hours of receipt
  • We’ll arrange a prepaid return label if needed

Collector’s Note: For high-value items ($500+), we recommend filming the unboxing process for additional protection. This helps expedite resolution for any transit-related issues.

Questions?

Our Collector Support team specializes in art toy transactions. Contact us at [email protected] with “Returns Inquiry” in the subject for personalized assistance.