FAQ

Our target collectors are art toy enthusiasts aged 18-45 who appreciate limited-edition designer pieces from brands like Bearbrick, Funko, Kidrobot, and artist collaborations (Andy Warhol, Basquiat, Frank Kozik). We cater to both serious collectors building curated displays and pop culture fans seeking unique collectibles.

We specialize in art toys as collectible investments, not just mass-produced figures. Our Denver-based store offers:

• Curated selection of numbered/limited editions
• Artist collaborations and exclusive releases
• Collector-grade packaging with certificates of authenticity
• Global shipping optimized for delicate art toys

Yes! All Bearbrick, Funko, Dragon Ball, Nintendo, and other branded items are 100% authentic. Artist collaborations (like our Basquiat series) are officially licensed through the respective estates or representatives.

Exclusives vary:

• Standard limited editions: 500-5,000 pieces worldwide
• Artist collabs (Kozik, Popaganda): Typically 100-1,000 pieces
• Numbered editions: Clearly marked (e.g., “37/500”)

Tip: Check individual product pages for exact production numbers.

Blind Boxes contain random figures from a themed series (you won’t know which one you get until opening). Standard figures show the exact item you’re purchasing. We note this clearly in all product images/descriptions.

We accept:

• Visa, MasterCard, JCB
• PayPal (recommended for international collectors)
• We do not accept cryptocurrency, checks, or wire transfers

Absolutely. We use 256-bit SSL encryption and never store full credit card details. PayPal transactions are processed through their secure system.

Contact us immediately at [email protected] if your order hasn’t entered processing (1-2 business days). Once shipped, we cannot modify/cancel orders due to the collectible nature of our items.

We ship worldwide except certain Asian countries and remote regions (due to customs restrictions). Enter your address at checkout to verify availability.

Standard Shipping ($12.95):

• DHL/FedEx (10-15 business days after dispatch)
• Full tracking + insurance
• Required for orders over $200

Free Shipping (orders >$50):

• EMS (15-25 business days after dispatch)
• Basic tracking only

Every item receives:

• Acid-free tissue wrapping
• Custom-fitted protective packaging
• Climate-appropriate materials when needed
• Discreet outer packaging (no branding)
• Certificate of authenticity and care instructions

First, allow 48 hours for carrier systems to sync. If no update:

1. Check the carrier’s website directly with your tracking number
2. Contact [email protected] with your order number

Note: EMS tracking may show limited updates until delivery.

We accept returns within 15 days of delivery for:

• Unused items in original packaging
• Factory defects (provide photos)
• Wrong item shipped (we’ll cover return shipping)

Not eligible: Opened Blind Boxes, limited editions sold “as-is”, or items damaged after delivery.

Email [email protected] within 15 days with:

• Order number
• Photos of the item/packaging
• Reason for return

We’ll provide a return authorization and instructions.

Due to limited inventory, we generally don’t offer exchanges. We recommend returning the item (if eligible) and placing a new order. For defective exclusives, we’ll replace if stock is available.

All our items include:

• Official hologram/seal (varies by brand)
• Numbered certificate of authenticity
• Original packaging with brand markings

Email us photos of questionable items at [email protected] for verification.

Yes! Contact us directly at [email protected] to discuss:

• Quarterly bulk shipments
• Complete series purchases
• Artist collaboration pre-orders

Absolutely. Include gift instructions in your order notes:

• No price tags/invoices
• Custom gift messages
• Special occasion packaging (birthday, anniversary)

(Additional fees may apply for premium gift wrapping)